FORMIA, the international guest amenity and hospitality specialist, congratulates Garuda Indonesia on becoming officially one of the world’s most elite airlines. This follows the recent confirmation that the airline has been announced by Skytrax as the newest member of the exclusive 5-Star Airlines.
As a long term supplier of luxury amenity kits on board Garuda Indonesia’s First and Business Class flights, FORMIA is well aware of the airline’s drive for improved quality in terms of customer service and cabin environment. In 2013, for example, by the hand of FORMIA, the airline’s Business and First Class amenity kits each won prestigious Travel Plus Awards for their quality, design and luxury contents. Since then, the airline has continued its focus on driving up its already high service delivery standards which has culminated in this richly derived recognition.
Commenting, FORMIA Managing Director, Roland Grohmann, said: “FORMIA is proud to be a supplier partner of Garuda Indonesia, and we are glad to have been contributing with our amenity kits in helping the airline achieve its corporate goals in terms of customer service and care. Becoming one of only seven 5-Star Airlines in the world is an outstanding achievement. We at FORMIA are privileged to have seen at first hand the measures the airline has taken – and continues to take – to ensure that it is recognised as one of the world’s greatest airlines.”
NOTES TO EDITORS
FORMIA offers the travel industry a full range of quality bespoke amenity kits, bags, cosmetics and comfort items as well as tailor-made in-flight service concepts. Over the past three decades, FORMIA has forged a unique product expertise in working with hotels and airlines. The company operates globally and brings a professional and distinctive approach to premium guest and in-flight service amenities. FORMIA‘s partnerships with luxury brands focuses in identifying the most profitable strategic fit, providing the Brand more visibility and impact and consequently adding value to the airlines’ proposition.
Garuda Indonesia is the flag carrier of Indonesia and serves as a full service airline. Garuda Indonesia currently operates 82 aircrafts and serves 33 domestic and 18 international destinations in Asia, Australia, and Europe. The 4-star airline has been voted by Skytrax in 2013’s World Airline Awards “The World’s Best Economy Class” and “The World’s Best Economy Class Seats” in addition to being ranked the eighth place in “The World’s Top 10 Airlines”. In its ongoing efforts to improve its service, Garuda Indonesia has launched its new service called “Garuda Indonesia Experience”. This new service offers a new concept that reflects the best and genuine Indonesian hospitality at all service aspects. Indonesian flag carrier, Garuda Indonesia, received its first Boeing 777-300ER (Aircraft Registration PK-GIA) on 2 July 2013 introducing their “FIRST CLASS” service as part of the airline’s fleet expansion program to increase its capacity and broaden its international network.
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